Journeys Counseling Ministry (“Journeys Counseling,” “we,” “us,” or “our”) respects your privacy. This Website Privacy Policy explains how we collect, use, disclose, and protect information when you visit journeyscounseling.com or use a form linked to or embedded on the website. This policy applies to the public website and does not replace clinical consent forms or privacy notices that may apply to care.

Information We Collect

You may provide your name, contact information, preferred location or service, and other information needed to respond to an appointment, testing, employment, or general inquiry. When you use the website, limited technical and usage information may also be collected, such as pages viewed, links selected, browser and device information, general location, referral source, dates and times, and online identifiers used to operate, secure, or measure the website.

How We Use Information

We use information to respond to requests, coordinate services, operate and secure the website, understand general website traffic, improve public information, communicate about an inquiry or existing relationship, meet legal and professional obligations, and protect visitors and Journeys Counseling.

Forms and Sensitive Information

Designated appointment and testing forms use a secure third-party form service, and access is limited to authorized personnel. After an authorized administrator reviews a request, information may be entered manually into a separate secure system for scheduling, intake, or service coordination. Submitting a form does not establish a therapist-client relationship or guarantee an appointment. Do not use the website for an emergency. Call 911 or go to the nearest emergency room. For crisis support in the United States, call or text 988. Clinical records may be governed by separate privacy notices and consent documents.

Analytics and Cookies

We use optional analytics on approved public pages to understand how visitors find and use the website. Optional analytics do not load until you accept them and are not used on designated appointment, testing, or confirmation pages. We do not intend to send names, contact details, form answers, therapist-routing information, or health-related information to analytics services. You may accept or reject analytics without losing access to the website or its forms, and you can change your choice through Cookie Settings in the footer.

How We Share Information

We may share information with authorized personnel and service providers that support website hosting, secure forms, communications, analytics, security, and other operations; when required by law or professional obligation; when reasonably necessary to protect rights, safety, or security; or with your direction or consent. Journeys Counseling does not sell personal information. Appointment and testing submissions are not used for targeted advertising.

Data Retention and Security

We retain personal information only for as long as reasonably necessary to respond to requests and meet applicable legal, regulatory, professional, security, and recordkeeping requirements. Clinical records may be subject to separate retention requirements. We use reasonable administrative, technical, and organizational safeguards, but no website, electronic transmission, or storage system can be guaranteed to be completely secure. Please use only the communication methods Journeys Counseling designates for sensitive information.

Your Choices and Privacy Requests

Depending on where you live and the nature of the information, you may have rights concerning your personal information. You may contact us to request access to, correction of, or deletion of information, or to ask how information has been used or shared. Some requests may be limited by identity verification, legal or professional obligations, clinical-record requirements, security, or retention rules. You may change optional analytics choices through Cookie Settings in the website footer.

Children’s Privacy

Journeys Counseling provides services that may involve children and families, but the public website is not intended for children to submit personal information independently. A parent, guardian, or authorized adult should complete website inquiries involving a minor unless Journeys Counseling provides different instructions during the intake process.

Third-Party Websites and Services

The website may link to or display services operated by third parties, such as maps, videos, social-media platforms, articles, podcasts, and online forms. Their privacy practices are governed by their own notices and terms. A link does not mean that Journeys Counseling controls the third party’s collection or use of information.

Changes to This Policy

We may update this Website Privacy Policy to reflect changes in our website, services, providers, or legal obligations. The date shown near the top of the page indicates when it was last updated. Material changes will be communicated as appropriate.

Contact us at info@journeyscounseling.com, call 714-957-1973, or write to Journeys Counseling Ministry, P.O. Box 10670, Costa Mesa, CA 92627. Questions about clinical records should use the contact information provided during intake or in the applicable clinical privacy notice.