Setting Up an Appointment

At Journeys we work hard to make your first session meaningful and void of any surprises. For your convenience, we have provided the following step-by-step guide to clarify some of your most pressing questions.

Setting Up an Appointment

Before You Contact Us

  1. If you are currently in a life threatening situation call 911 immediately.
  2. Currently there is no waiting list and sometimes appointments may be available the same week.
  3. Make a list of days and times when you can possibly meet with your therapist. Sessions are 45-50 minutes in length and begin on the hour. Consider travel time in your calculations.
  4. Calculate your monthly therapy budget. This will help determine how often you can afford to meet. Remember to consider therapy as an investment in yourself. Our rates depend on the therapist.
    • Reduced fee services are available on a limited basis.
    • Therapist Trainees are available at $60/hour.
    • Therapist Interns are available at $80/hour.
    • Licensed Therapists are available between $125-175/hour.
  5. The types of payments we accept are cash, check or credit card.
  6. If you intend to use insurance, keep in mind that most (if not all) of our therapists don’t take insurance. Even so, you still have insurance options. For example, several insurance companies reimburse for “out of network” providers. What usually happens is that our therapist meets with you for roughly 2-4 sessions, and then they give you a receipt (super bill) for services. If your insurance works this way, then you can submit the receipt to your insurance company for reimbursement less the pre-determined co-pay. Services may be covered in full or in part by your health insurance or employee benefit plan. As a consumer we want you to be well informed. Therefore, please check your coverage carefully by asking the following questions:
    • Do I have mental health insurance benefits?
    • Does my insurance pay on "out of network providers?"
    • What is my deductible and has it been met?
    • How many sessions per year does my health insurance cover?
    • What is the coverage amount per therapy session?
    • Is approval required from my primary care physician?
  7. Decide upon a phone number where you feel comfortable being contacted and decide if there are better times of the day to be contacted. We want to respect your confidentiality.
  8. Contact Journeys either via our appointment form or phone. If you are calling and receive our voice mail system, please leave the information you collected on points 3-4 along with your first and last name.

After Contacting Us

  1. Our auto-response system will verify that we have received your inquiry. A staff member will respond to all inquiries.
  2. Monday through Thursday, and do it within a 24-hour period. For example, if you call or email us on Friday you can expect us to correspond with you the following Monday as long as it is not a Holiday. Then, we would respond to you on that Tuesday.
  3. Once we receive your information, Journeys attempts to match your needs with an available therapist.
  4. One of our therapists will call you to discuss potential meeting times. If a meeting time cannot be found then your information will be given to another therapist.
  5. When a mutually open time is found then the therapist will schedule the first appointment with you by calling and finalizing the time.
  6. Currently there is no waiting list and sometimes appointments may be available the same week. Even so, when trying to synchronize your schedule with that of your therapist, it can take as much as 1 to 3 weeks to actually meet for the first session. Although we are committed to helping, our ability to respond to your immediate concerns depends on both of these variables.

Before the First Session

Before the First Session

  1. Consider your session as a learning experience. You are learning about your therapist and your therapist is learning about you. You may bring in questions and read your therapist's bio online.
  2. Remember that your first session does not obligate you to more sessions.
  3. For the first session be prepared to answer the question, "Why are you coming to therapy?" This question helps us establish your needs and goals.

Your First Session

  1. Use our directions page to find the location of our offices.
  2. There is no need to arrive early to fill out paperwork. Your therapist will give you paperwork during the first session and ask you to return it the following week. However you may choose to fill out paperwork in advance (Client Information Sheet and Journeys Counseling Philosophy).
  3. Upon reaching our office enter the waiting room and have a seat. There is no formal receptionist.
  4. For the Costa Mesa office, look for a light board that has your therapist's name. Flip the light switch to the "on" position to let them know that you are there. If their name is not there that's ok. They may be arriving at the same as you. For the Torrance office there will be no light switch but please take a seat in the waiting room.
  5. Your therapist will be anticipating your arrival and come out to greet you.
  6. Your therapist will lead you to one of our comfortable offices.
  7. From there forward the session may take many forms but will typically involve the following:
    1. Introductions
    2. Discussion of Journeys Counseling Philosophy
    3. Discussion of confidentiality, procedures, and your rights as a client
    4. Discussion of the question, "Why are you coming to therapy?"
  8. Payment is required at the time of the session, usually at the beginning or end.
  9. At the end of the meeting you and your therapist will schedule the next session.